REFUND AND RETURN POLICY

Thank you for shopping with us. We want you to be completely satisfied with your purchase. Below is our comprehensive policy outlining your rights regarding returns, cancellations, and refunds.

This website and its e-commerce services are operated by KRYTEX GROUP s.r.o., located at Vajnorská 1346/135, 831 04 Bratislava, Slovakia.

1. 30-Day Standard Return Policy (Global)

We offer a 30-day return policy for general orders, which means you have 30 days after receiving your physical item to request a return.

To be eligible for a standard return, your item must be in the exact same condition that you received it: unworn or unused, unaltered, with all original tags attached, and completely in its original packaging. You will also be required to provide the receipt, invoice, or alternative proof of purchase.

How to Start a Return

To initiate a standard return, please contact our customer support team at info@letech.store.

Once your return request is reviewed and explicitly accepted, we will send you a return shipping label alongside detailed instructions on how and where to dispatch your package.

⚠️ Important Notice: Items shipped back to us without first formally submitting a return request will not be accepted, and we cannot guarantee their processing or safety.

Approved return packages must be sent directly to our corporate and logistics address:

KRYTEX GROUP s.r.o.

Vajnorská 1346/135

831 04 Bratislava

Slovakia

2. European Union 14-Day Statutory Right of Withdrawal

If you are a consumer residing within the European Union (EU) or the European Economic Area (EEA), you possess a statutory right to withdraw from your online contract within 14 days from the day you (or a third party designated by you) take physical possession of the goods. You may exercise this right for any reason whatsoever, without providing justification, and without penalty.

Pursuant to the EU Consumer Rights Directive updates (Article 11a), we provide two seamless methods for you to execute your legal right of withdrawal:

• Digital Withdrawal Function: You may utilize the dedicated, clearly visible "Withdraw from Contract" function available on our online storefront interface to submit an electronic statement. This process does not require a customer account login. Upon submission, an automated acknowledgement of receipt will be generated and sent to you instantly on a durable medium (e.g., via email).

• Written Notification: Alternatively, you may notify us of your decision via an unambiguous statement sent to info@letech.store.

To meet the withdrawal deadline, it is sufficient for you to send or submit your communication concerning your exercise of the right of withdrawal before the 14-day cancellation period has expired.

3. Damages, Defective Items, and Incorrect Orders

Please inspect your shipment thoroughly upon reception. If you find that the item is defective, structurally damaged, or if you have received the incorrect item entirely, contact us immediately at info@letech.store. We will evaluate the issue on an expedited basis and arrange a replacement or correction at no additional cost to you.

4. Exceptions and Non-Returnable Items

Certain categories of items are strictly excluded from standard return policies and statutory withdrawal rights under applicable consumer protection frameworks:

• Custom / Personalized Products: Goods manufactured or modified explicitly to your unique customer specifications or heavily personalized items.

• Perishable Goods: Items with limited shelf-lives or rapid expiration cycles (such as foods, flowers, or plants).

• Personal Care / Hygienic Goods: Beauty products, cosmetics, or items intended for close bodily contact that have been unsealed after delivery.

• Hazardous Materials: Flammable liquids, gases, or chemicals.

• Digital Assets: Unused gift cards.

5. Exchanges

The most efficient method to swap an item is to return your original purchase using the steps outlined above. Once your return is accepted and checked into our facility, you can independently place a brand-new order for the desired item through our online store interface.

6. Refunds & Reimbursements

We will notify you immediately via email once we have received, processed, and inspected your returned package. We will inform you whether the refund has been formally approved or declined based on item condition.

• Timeline: If approved, you will be automatically refunded via your original payment method within 10 business days of our receiving the item (or proof of your having sent it back).

• Banking Processing Delay: Please be advised that banking institutions and credit card issuers can introduce variable internal processing delays before a credited balance updates on your statement.

• Escalation: If more than 15 business days have passed since your refund was officially approved and you have not received the funds, please contact us immediately at info@letech.store.